Security and Account Issues
Adam avatar
Written by Adam
Updated over a week ago

Introduction: Hax Wallet prioritizes user privacy, operating as a decentralized wallet without accessing or storing personal information. However, unforeseen circumstances such as forgotten passwords or lost seed phrases can pose challenges. In this article, we address common wallet management and security concerns.

1. Forgot Security Password for Hax Wallet App:

  • Security Password Overview:

    • The Security Password, crucial for transaction approvals and DeFi logins, can be reset independently.

  • Reset Process:

    • Reset the Hax Wallet App.

    • Recover the wallet using the correct seed phrase during the recovery process.

    • Set a new Security Password for the app.

  • Important Note:

    • This method requires a backup of the wallet seed phrase.

    • If both the Security Password and seed phrase are forgotten, there is no recovery option.

    • Consider using Touch ID or Pattern for added convenience.

2. Lost or Forgot Seed Phrase:

  • Seed Phrase Vitality:

    • The seed phrase is irreplaceable; losing it means losing access to the wallet and funds.

  • Recommended Action:

    • Create a new empty wallet and transfer funds promptly.

    • Backup the new seed phrase securely.

3. Wallet Balance Shows 0 After Recovery:

  • Possible Causes:

    • Incorrect entry of seed phrase words.

    • Incorrect order of seed phrase words.

    • Advanced Passphrase feature not considered during recovery.

    • Initial seed phrase not written correctly or not following BIP39/44 standards.

  • Troubleshooting:

    • Refer to the troubleshooting guidelines to identify and resolve issues.

4. Unknown/Unauthorized Transfers in Wallet:

  • Potential Causes:

    • Exposed or leaked seed phrase leading to unauthorized transfers.

    • Authorization of malicious DApps with smart contract engagements.

  • Recommended Action:

    • Create a new wallet and transfer remaining balance immediately for fund protection.

    • Study and research DApp functionality and potential risks.

5. How to Delete or Remove Hax Wallet:

  • Deletion Process:

    • If discontinuing the use of Hax Wallet, delete the app directly.

    • Note: Deleting the app without a backed-up mnemonic phrase makes fund recovery impossible.

Conclusion: Hax Wallet emphasizes user control and security. By understanding these common scenarios and following recommended actions, users can navigate challenges effectively. Always prioritize the safeguarding of the seed phrase and stay informed about potential risks associated with wallet management. For additional assistance, explore the Hax Wallet Help Center or contact customer support.

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