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Can’t see my assets
Can’t see my assets
Adam avatar
Written by Adam
Updated over a week ago

Assets Not Visible? Let's Find a Solution

If you're unable to see your assets in your wallet, don't worry – there are several steps you can take to troubleshoot and resolve the issue.

1. Confirm Blockchain Network:

  • Verification:

    • Ensure you're using the correct blockchain network for the specific asset you want to view.

    • Different tokens may exist on various blockchain networks, so accuracy is crucial.

  • Action:

    • Double-check and confirm that you're connected to the right network.

2. Manually Add the Token:

  • Procedure:

    • If you're certain about the blockchain network, manually add the token to your wallet.

    • Use the search function within the wallet app to find the token name or contract address and add it as a custom token.

  • How to:

    • Navigate to the wallet app, search for the token, and follow the prompts to add it manually.

3. Check Alternate Wallets or Accounts:

  • Investigation:

    • Your assets might be stored in a different wallet or account that you've forgotten about.

  • Action:

    • Double-check any alternative wallets or accounts you may have used to store your assets.

    • Ensure you're reviewing all potential storage locations.

4. Technical Issues or Support:

  • Scenario:

    • If the above solutions don't resolve the problem, there might be a technical issue with the wallet or blockchain network.

  • What to Do:

    • Reach out to customer support for assistance.

    • Provide details about the problem, and the support team can guide you through troubleshooting steps.

    • Important Note:

      • Technical issues may require personalized assistance to ensure a resolution.

Crucial Tips:

  • Network Selection Awareness:

    • Always be conscious of the blockchain network when viewing specific assets.

    • Tokens may be associated with different networks.

  • Manual Addition for Custom Tokens:

    • If a token is not automatically detected, use the manual addition feature to include custom tokens in your wallet.

  • Review All Storage Locations:

    • Double-check all wallets or accounts you've utilized to store assets, especially if you have multiple accounts.

Conclusion: While encountering issues with missing assets can be concerning, following these steps allows you to systematically identify and resolve the problem. Whether it's confirming the blockchain network, manually adding tokens, checking alternate storage locations, or seeking support for technical issues, these steps cover a range of potential solutions. Remember, customer support is there to assist you in navigating any challenges you may encounter.

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